FAQ
Frequently Asked Questions
A little guidance for you and your companion. Find answers to common questions about Houndier, our products, and your shopping experience.
About Houndier
What is Houndier?
Houndier is a pet care brand dedicated to bringing thoughtful, elevated products into the everyday lives of dogs and the people who love them. We believe caring for your companion should be simple, enjoyable, and a little more special.
Where can I purchase Houndier products?
Our products are available directly through houndier.com. As we grow, we look forward to making Houndier available through select retail partners.
Does Houndier offer wholesale opportunities?
We welcome inquiries from retailers and businesses interested in carrying Houndier products. Please contact wholesale@houndier.com to learn more about our wholesale opportunities.
Product Information
Where can I find product ingredients and directions?
Each product page includes information specific to that item, including its ingredients, intended use, and directions. We encourage you to review this information before introducing a new product into your companion's care routine.
Are Houndier products suitable for all dogs?
Every dog is unique, and individual needs and sensitivities may vary. Please review the information provided on each product page to determine whether an item is appropriate for your companion. If your dog has known allergies, sensitivities, or an existing medical condition, we recommend consulting your veterinarian before introducing a new grooming product.
Can Houndier products be used on cats or other pets?
Please refer to the intended use listed on each product page. Products developed specifically for dogs should not be used on other animals unless expressly indicated or recommended by your veterinarian.
How should I store my Houndier products?
Always follow any storage instructions provided on the individual product packaging. Unless otherwise directed, keep products securely closed and stored away from direct sunlight, excessive heat, and the reach of children and pets.
What if I have a question about a specific product?
We're happy to help. If you cannot find the information you need on the product page, please contact us at hello@houndier.com .
Orders & Shipping
Where does Houndier ship?
Houndier currently accepts orders within the United States. We hope to expand our shipping availability as our brand grows.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available. You can use this information to follow the progress of your delivery.
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible at order@houndier.com . We will do our best to accommodate your request. However, once an order has entered processing or has shipped, changes or cancellations may no longer be possible.
What should I do if my order arrives damaged?
We're sorry if your order arrives in less than perfect condition. Please contact us at order@houndier.com with your order number, a description of the issue, and clear photographs of the damaged product and its packaging. Our team will review the information and assist you with the next steps in accordance with our Refund Policy.
What if I receive an incorrect item?
If something in your order isn't quite right, please contact order@houndier.com with your order number and a description of the issue. We'll review the situation and work toward an appropriate resolution.
Returns & Refunds
What is your return and refund policy?
We encourage customers to review product details carefully before purchasing. For complete information regarding return eligibility, damaged shipments, and refunds, please visit our Refund Policy .
How do I request assistance with an order?
Please email order@houndier.com with your order number and a brief description of your concern. If your request involves a damaged or incorrect item, please include supporting photographs so we can review your request.
Getting in Touch
How can I contact Houndier?
We'd love to hear from you. For general questions, product information, or feedback, please visit our Contact page or email hello@houndier.com . For questions about an existing order, please contact order@houndier.com .
How can I inquire about retail partnerships?
If you're interested in bringing Houndier to your store or exploring a business opportunity together, we'd love to connect. Please reach out to wholesale@houndier.com with a little information about your business.
Still Have Questions?
We're always happy to help. Whether you have a question about our products, your order, or simply want to say hello, we'd love to hear from you.
Get in Touch